We accept Etsy Direct Checkout with major credit cards, personal check, and money order. Payment is due upon placing order. Payments made by check must clear before order is shipped.
Shipping may be provided by Fed Ex or USPS, with effort to ensure the best price. Expedited shipping may be an option for your selection. Your signature may be required for delivery. Prompt notification is appreciated if you do not receive your parcel as expected. International orders: Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
As stated in our Satisfaction Guarantee, any item that does not meet your standards of quality and workmanship will be replaced, refunded, or repaired. Because custom fitting over the internet is not an exact science, it is possible that a custom garment may need further alteration. Please let us know immediately if this is the case. At our discretion, we may complete the alteration at our shop, or recommend to have it altered locally. If we alter it in our shop, we will send you a shipping label to mail the garment to us. If alteration is done by a local tailor, we will reimburse you for the alteration, up to $30. Receipt for the alteration is required. Exchanges can be made for an identical item only (i.e., need different size). Used/worn items may not be returned. Personalized items are not eligible for return unless defective. Returns of non-defective merchandise are accepted within 30 days of receipt but will be subject to 25% restocking fee, and must be returned in original, saleable condition. Shipping charges are not refunded. Some items have a lead time, as they are made to order (custom) or may sell out quickly at the time of your purchase. We make every attempt to disclose accurate lead times, and deliver your order promptly. Due to unforseen difficulties, if your order is not delivered within the timeframe you need it, your return or cancellation will not be subject to the above restocking fees.
Feb 22, 2013
Excellent communication! Perfect transaction! Can't wait for my little man to wear this in his Easter pics!
Oct 29, 2012
Such a gorgeous vest. Excellant work and incredible customer service. I really appreciate everything. My little man looked so handsome in it! Thank you!
Oct 18, 2012
Words cannot express how satisfied I am with my vest that Amy made for my son. The quality is top notch and her work is beautiful! She was very easy to get in touch with and very helpful with any and all questions I had. After never laying eyes on my son one time, she made a vest for him that could not possibly fit him any better, and was exactly what I had in mind! It was a pleasure to work with her and I will gladly be bringing her more business in the future!
Aug 22, 2011
Amy created an amazing custom vest based on my specific requests and measurements. She was wonderful to work with and communication was easy and timely. I’m thrilled with the finished product – she is so talented and does beautiful work! I will definitely be shopping Amy’s Top Stitching again! Thank you, Amy!!!